Shipping policy

Thank you for shopping with stepstunner. This Shipping Policy explains how we process and ship your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and holidays.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Times
Estimated delivery times are:
United States: 3–10 business days
International: 7–21 business days (where available)
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Promotional free shipping offers, if available, will be clearly displayed during checkout.
Delays
Delivery delays may occur due to weather, holidays, carrier issues, customs processing, or other circumstances beyond our control. We appreciate your patience if unexpected delays arise.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier first. We will do our best to assist you when possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and photos of the damaged item and packaging so we can review your claim.
International Orders
Customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: dopeman42096@gmail.com
Business Name: stepstunner