Refund policy

Thank you for shopping with stepstunner. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:
Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase or order confirmation.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Clearance or final sale items
Personalized or custom-made products
Perishable goods (if applicable)
Digital products or downloadable content
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was sent.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Contact us to request an exchange.
Order Cancellations
Orders may be canceled within 24 hours of purchase or before they have been processed for shipment, whichever comes first. Once an order has shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions about this policy or need to request a return, please contact us:
Email: dopeman42096@gmail.com
Thank you for choosing StepStunner.